SHIPPING & RETURNS
Return & Exchange Policy
Please read carefully,
ALL SALES ARE FINAL as each order placed is custom made and printed for each customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.)
Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via our contact page as soon as possible. We may not be able to make such modifications to your order, but we will do our best to ensure your complete satisfaction.
Empower Automotive operates with Printful, a custom print fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such cases Printful will not make any refunds and will not resend the Product.
The last thing we want is for you to be stuck with a damaged item. If a product arrives to you and it is damaged, please reach out to us within one week.
Along with Printful, we will review replacement/return requests only:
(a) if a product is damaged
(b) there is a print error
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If this happens to you, please let us know as soon as possible. First, please check your shipping confirmation and check that the correct shipping address was entered. If an incorrect shipping address was entered, we are not responsible. We will be happy to send you another one but- it will be at your expense.
If the shipping address was correct, get in touch with us via our contact form and we'll see what we can do for you!